Delivery area
We ship worldwide, except to Russia, Belarus, North Korea and Iran (EU sanctions and export restrictions). In checkout you can choose every country we deliver to.
Customs and import duties (outside the EU)
For deliveries to countries outside the European Union, your country may charge import duties, import VAT and customs fees. These are not included in our prices or shipping costs. You pay them yourself, usually to the carrier on delivery, and you take care of any customs formalities. Please check with your local customs office before ordering. Details: section 6.4 of our Terms and Conditions.
USA: for orders with a goods value up to USD 2,500 (EUR 2,125), we prepay the US import duties. Checkout shows them as a separate item, “US import duties (prepaid by us)”: currently 15 % of the goods value plus EUR 5 customs fees. You pay nothing more on delivery. Details: section 6.5 of our Terms and Conditions.
Shipping costs
- Germany: 7,90 € per order
- Other EU countries: 15,00 € per order
- All other countries: 26,00 € per order (no VAT, see section 5.1 of our Terms and Conditions)
Delivery times
Products in stock ship within 5 business days after payment. Delivery then usually takes another 1–3 business days within Germany, 3–7 business days to other EU countries and 5–15 business days to other countries, plus any time the parcel spends in customs.
Pre-orders are devices that are still in production. When you pre-order, your device is shipped as soon as it is ready. Every pre-order product shows an estimated shipping period, for example “estimated shipping: Q1 2027”. We do our best to meet it. If the schedule changes, we’ll email you with a new estimate. Private customers can cancel a pre-order free of charge at any time before it ships. You can find all details in section 3 of our Terms and Conditions.
Orders with several products
If your order contains a pre-order product, we ship the whole order once all products are ready. If you’d like to receive in-stock products earlier, please place a separate order for them.
Tracking
As soon as your order ships, you’ll receive an email with the tracking number.