Janus Audio UG (haftungsbeschränkt) — as of 14 November 2026
1. Scope
1.1 These General Terms and Conditions (“Terms”) apply to all contracts concluded via the online shop at shop.janus-audio.com between Janus Audio UG (haftungsbeschränkt), Gubener Str. 23, 10243 Berlin, Germany (“we”, “us”) and our customers (“you”).
1.2 A consumer is any natural person who concludes a contract for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity that concludes a contract in the exercise of its trade, business or profession.
1.3 Business customers’ own terms and conditions do not apply unless we expressly agree to them in writing.
2. Conclusion of the contract
2.1 The products shown in our shop are not a binding offer by us, but an invitation for you to place an order.
2.2 You place a binding offer by adding products to the cart, going through checkout and clicking the “Buy now” button. Before that, you can review all entries on the summary page and correct them with the usual keyboard and mouse functions or by going back in the checkout.
2.3 Right after you order, we send you an email confirming that we have received your order. This email does not yet accept your offer. We accept your offer within five days by one of the following, whichever happens first:
- an order confirmation by email,
- asking you to pay, or
- delivering the goods.
If you pay with PayPal (including PayPal Pay Later) or with a card or another method processed through WooPayments, we accept your offer at the moment you click the button that completes the order.
2.4 We store the contract text. You receive your order details and these Terms by email. If you have a customer account, you can also see your orders in “My account”. These Terms are always available at shop.janus-audio.com/terms/.
2.5 The contract language is English.
2.6 We handle orders mainly by email. Please make sure that the email address you give us is correct and that our emails are not blocked by spam filters.
3. Pre-orders
3.1 Some products are offered as a pre-order and are marked as such in the shop (“Pre-order now”). These devices are not yet available. We produce them in batches and ship them as soon as they are ready.
3.2 Every pre-order product shows an estimated shipping period on the product page and in checkout (for example “estimated shipping: Q1 2027”). We do our best to ship within this period. If we find that we cannot meet it, we will tell you by email as soon as possible and give you a new estimate.
3.3 The full purchase price is due when you place your order.
3.4 If we cannot ship your device within the estimated shipping period, the statutory rules apply: you can set us a reasonable deadline for delivery and, if we miss it, withdraw from the contract and receive a full refund.
3.5 Consumers keep their statutory right of withdrawal (see section 4). It applies from the moment you order until 14 days after you receive the device. If you cancel a pre-order before it has shipped, we refund the full amount within 14 days. No fees apply.
3.6 Business customers: a pre-order is binding. A business customer may cancel only with our consent. In that case, we may charge a flat fee of 20% of the gross price of the cancelled products to cover the costs already incurred for production and materials. The customer may prove that we suffered no loss or a substantially lower loss. The fee does not apply if the customer withdraws under section 3.4 because we are late.
3.7 If a pre-order product cannot be produced at all, for example because an essential component is permanently unavailable and we are not responsible for this, we may withdraw from the contract. In that case, we inform you without delay and refund all payments immediately.
4. Right of withdrawal
4.1 Consumers have a statutory right of withdrawal. Details are given in our Cancellation Policy.
4.2 You can also withdraw online at any time using our withdrawal form.
4.3 Business customers have no statutory right of withdrawal.
5. Prices and payment
5.1 All prices are final prices. For deliveries within the European Union, they include the statutory value added tax (VAT). For deliveries to countries outside the European Union, we do not charge VAT, because the export is exempt from German VAT: as soon as you enter a delivery address outside the EU, checkout shows the price without VAT, and that is the price you pay. Import duties and taxes charged by the destination country are not included (section 6.4). Shipping costs are shown separately in the shop and on our Shipping Methods page, and are added before you complete your order.
5.2 You can pay with the methods shown in checkout. The current methods are listed on our Payment Methods page. Payment is due when you place your order.
5.3 PayPal: If you choose a payment method offered through PayPal, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”). PayPal’s terms of use apply. If PayPal offers a method where you pay later (for example “Pay Later” / pay in 30 days or in instalments), we assign our payment claim to PayPal. PayPal may run a credit check before accepting the assignment, and we may refuse this payment method if the result is negative. You can then pay only to PayPal with discharging effect. We remain your contact for all other questions about your order (goods, delivery, returns, complaints, withdrawal).
5.4 WooPayments: Card payments and other methods offered through WooPayments are processed by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). The available methods are shown in checkout. Stripe may use other payment service providers, whose own payment terms may apply.
5.5 Bank transfer (prepayment): If you choose bank transfer, you receive our bank details and the amount due after your order. Please transfer the amount within 7 days of your order, using your order number as the payment reference. We ship your order as soon as the payment has arrived in our account; pre-orders ship when the product is available (section 3). If the payment does not arrive in time, we will remind you; if it still does not arrive within a further reasonable period, we may withdraw from the contract.
6. Shipping and delivery
6.1 We ship to the countries listed on our Shipping Methods page. In checkout you can only choose these countries. The delivery address given in your order applies.
6.2 Delivery times are stated on the product page. For pre-orders, section 3 applies.
6.3 If the carrier returns the goods to us because delivery was not possible, you bear the costs of the failed shipment. This does not apply if you have validly withdrawn from the contract, if you were not responsible for the failed delivery, or if you were temporarily unable to accept the delivery and we had not announced it to you a reasonable time in advance.
6.4 Deliveries outside the European Union: unless section 6.5 says otherwise, the destination country may charge import duties, import VAT and other taxes, customs clearance fees or similar charges. These charges are not included in our prices or shipping costs. You are responsible for them: you pay them directly to the customs authority or the carrier, usually when the parcel is delivered, and you take care of any customs formalities required on import. We have no influence on the amount. Please check with your local customs office before ordering. If you refuse to accept the parcel because of these charges, section 6.3 applies.
6.5 Deliveries to the USA: for parcels with a goods value up to USD 2,500 (EUR 2,125), our carrier pays the US import duties in advance on our behalf (“Delivered Duty Paid”). For these orders, checkout adds the estimated US import duties and our carrier’s customs fees as a separate item, “US import duties (prepaid by us)”. This amount is part of the total price. You pay nothing more to the carrier or to US customs on delivery. For orders with a goods value above USD 2,500, section 6.4 applies.
7. Retention of title
The goods remain our property until the purchase price has been paid in full.
8. Warranty
8.1 The statutory warranty rights apply, unless stated otherwise below.
8.2 For business customers:
- we choose the type of remedy (repair or replacement);
- claims for defects in new goods expire one year after delivery;
- the limitation period does not start again if we deliver a replacement as part of our warranty.
8.3 The limitations in section 8.2 do not apply to claims for damages or reimbursement of expenses, to defects we fraudulently concealed, or to statutory recourse claims (§§ 445a, 445b BGB).
8.4 Business customers who are merchants within the meaning of the German Commercial Code (HGB) must inspect the goods and report defects without delay (§ 377 HGB). If they do not, the goods are deemed approved.
8.5 Consumers: please report obvious transport damage to the carrier and to us as soon as possible. If you don’t, this has no effect on your statutory warranty rights. It just helps us claim against the carrier.
9. Liability
9.1 We are liable without limitation:
- for intent and gross negligence,
- for injury to life, body or health,
- under a guarantee we have given, and
- under mandatory statutory provisions, in particular the German Product Liability Act.
9.2 If we negligently breach an essential contractual obligation, our liability is limited to the damage that is typical for this kind of contract and foreseeable. Essential contractual obligations are those that make proper performance of the contract possible in the first place, and on whose fulfilment you can regularly rely.
9.3 Otherwise, our liability is excluded.
9.4 These rules also apply to the liability of our employees, representatives and vicarious agents.
10. Applicable law and place of jurisdiction
10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not remove protection granted by mandatory law of the country where the consumer habitually resides.
10.2 If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contracts with us is Berlin, Germany.
11. Dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). If you have a problem with your order, please contact us at hello@janus-audio.com and we will find a solution.